Shipping & Returns Policy
Shipping & Returns Policy
Last Updated: 02/28/2025
đźšš Shipping Policy
Processing Time
- Orders are processed within 5-7 business days (excluding weekends/holidays) after payment confirmation.
- Note:Â Delays may occur during peak seasons (e.g., Black Friday, Christmas).
Shipping Options & Delivery Times
We partner with trusted global/local suppliers to offer:
-
Standard Shipping (Free):
- Delivery Time: 7–15 business days (USA).
- Tracked via USPS, FedEx, or local carriers
Shipping Locations
- We ship to all U.S. states.
Tracking Information
- You’ll receive a tracking number via email once your order ships.
- Delays? Contact your local carrier first, then email us zoomfetch@gmail.com.
đź”™ Returns & Exchanges
15-Day Satisfaction Guarantee
- Unhappy with your purchase? Return it within 15 days for a full refund or exchange.
-
Conditions:
- Item must be unused, in original packaging, with tags.
- Proof of purchase required.
How to Return
- Email zoomfetch@gmail.com with:
- Order number
- Reason for return
- Photo/video of the item
- We’ll email a prepaid return label (USA customers only).
- Ship the item to our U.S. Returns Center:
Address: We’ll send a return address (usually to our US warehouse or supplier).
Refund Timeline
- Refunds processed within 3–5 business days after we receive the item.
- Original shipping costs are non-refundable.
Damaged/Defective Items
- Provide photos/video of the issue for faster resolution.
🤝 Warranty
- Email zoomfetch@gmail.com with issues within 15 days, and we’ll coordinate possible resolution.
đź“ž Contact Us
Questions? Reach out at:
- Email:Â zoomfetch@gmail.com
Why Customers Trust Us
- đź”’ Secure checkout (SSL encryption)
- 🛡️ 100% Purchase Protection