Shipping & Returns Policy

Shipping & Returns Policy

Last Updated: 02/28/2025

đźšš Shipping Policy

Processing Time

  • Orders are processed within 5-7 business days (excluding weekends/holidays) after payment confirmation.
  • Note: Delays may occur during peak seasons (e.g., Black Friday, Christmas).

Shipping Options & Delivery Times

We partner with trusted global/local suppliers to offer:

  1. Standard Shipping (Free):
    • Delivery Time: 7–15 business days (USA).
    • Tracked via USPS, FedEx, or local carriers

Shipping Locations

  • We ship to all U.S. states.

Tracking Information

  • You’ll receive a tracking number via email once your order ships.
  • Delays? Contact your local carrier first, then email us zoomfetch@gmail.com.

đź”™ Returns & Exchanges

15-Day Satisfaction Guarantee

  • Unhappy with your purchase? Return it within 15 days for a full refund or exchange.
  • Conditions:
    • Item must be unused, in original packaging, with tags.
    • Proof of purchase required.

How to Return

  1. Email zoomfetch@gmail.com with:
    • Order number
    • Reason for return
    • Photo/video of the item
  2. We’ll email a prepaid return label (USA customers only).
  3. Ship the item to our U.S. Returns Center:
    Address: We’ll send a return address (usually to our US warehouse or supplier).

Refund Timeline

  • Refunds processed within 3–5 business days after we receive the item.
  • Original shipping costs are non-refundable.

Damaged/Defective Items

  • Provide photos/video of the issue for faster resolution.

🤝 Warranty

  • Email zoomfetch@gmail.com with issues within 15 days, and we’ll coordinate possible resolution.

đź“ž Contact Us

Questions? Reach out at:

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